Return Policy, right of withdrawal and cancellation of an order 100% satisfied or refund guaranteed even beyond the legal limits.
Acetaia San Giacomo applies a return policy that is more protective towards the customer than European legislation.
The Customer has the right to withdraw from the contract, without any penalty and without specifying the reason, at any time and even after the maximum 14 days to request a return, according to correctness and good faith, upon written or oral communication via email to info@acetaiasangiacomo.com or by telephone +39 0522 651197.
In the communication the Customer must indicate the order for which he intends to exercise the right of withdrawal. Acetaia San Giacomo will arrange, at its own expense, the collection of the product or products in question with the methods and terms that will be previously agreed with the Customer, unless the Customer waives the right to return the above.
Once approved, the refund or replacement will be processed within 14 days of confirmation of the request.
Return or withdrawal requests will be processed within 5 working days of receiving the notification.
